Returns & Exchanges

At Gift It Gray, we want you to be completely satisfied with your purchase. If your gift isn't quite right, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the item in its original packaging, ensuring all tags and protective materials are included to maintain its condition.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund or exchange within 5-7 business days.